Returns & Exchanges

At Opatra London, we want you to be completely satisfied with your advanced skincare purchase; if you are not entirely happy, we offer a 14-day return window for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your items in their original luxury packaging, ensuring all security seals are intact and including a copy of your purchase receipt.

• 3.
  Dispatch the Return

  Affix the provided return label or ship the package via a tracked courier service to our quality control center for inspection.

• 4.
  Quality Review & Refund

  Once our specialists verify the device's condition, your refund or exchange will be processed within 7-10 business days to your original payment method.